Mac cosmetics customer service policy

They where very apologetic but could not explain why they took my order, money and sent free gift if they had no stock to satisfy my order. They could not come up with any solution and did not even offer any alternative but just apologies and that they would organise a refund. To cap it all I have just received a reply to my first email with lots of apologies again from another rep and only offering a refund.


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What a poor Customer Care process and response. Website is also awful if you are using an IPad - Will not be using again and will have a very disappointed young lady at Christmas who did not get the gift she wanted! The girl who eventually served me was so half arsed. I told her my skin type and she didn't explain any of the foundations just sold me a tube of the pro long wear. She said to test it on my hand which I did but would have preferred the face but she said the hand will be fine.

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The colour match is accurate but the second I put it on my face it starts separating! I can't wear it at all as it looks patchy and awful. I have tried it with 3 different primers and no primer and separated straight away every time I apply it! So hadd I had better customer service and had a trial on my face first as last I would have known this was going to happen and could have saved myself 28 quid! My parcel turned up and low and behold no free mascara. I emailed customer service to be told that they were subject to stock and as they were apparently out of stock when I ordered I would get nothing I ordered within an hour of receiving the email.

Firstly I refuse to believe that a deal that was due to run for 2 days could possibly be out of stock within an hour and secondly if that was the case then MAC should have stocked up before offering the deal. Just a ploy to get people to buy from them with no intentions of actually giving people anything for free. Will not be ordering from MAC again! I tried to cancel my orders three times, first time on thursday after one hour of placing it, they assured me it got cancelled but since I didn't get a refund the next day I contacted them again so they told me it got stuck in the system and the girl promised it will be fixed in two working days, only to be shipped the next monday.

I used the live chat to talked to them, the girl there pretended I never contacted them and the Live chat is only for US cutomers while I made my order on the canadian one. So basically they shoved their products down my throat!! There's better brands out there with better CS. Well to be quiet honest, looking at the reviews below and the laughable Trustpilot score its evident to see how shoddy their customer service is. I will not deny that the makeup works well for my skin, hence why I have been loyal to the brand for the past 11 years.

However recently I have been massively let down by MAC, not only was my order lost in the post and then it took 3 weeks for me to have a refund! Then I notice the brush was not on my order confirmation and contact them via chat, they explain they are sorry and that they are sending out the brush separately.

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At this point, I was not too mad, but then another 3 weeks later and still no brush. I contacted them today only to find that they did not send out the brush and also failed to tell me this or give me any reason. To add to this they did absolutely nothing to even sympathise with me let alone try an rectify or make amends. A complete disappointment for such an established brand.


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  4. This is really is no longer about receiving the product it's about the principle and the lack of accountability or care. I'd like a response from someone senior who can actually point whats gone wrong and how they intend to turn it around. Went to MAC to get one of the girls to colour match my foundation. It was entirely wrong and the studio fix and the pro longwear last about 2 hours on my skin.

    I currently use a high street brand and it lasts all day. I think MAC foundations are fine if you have near enough perfect skin already. I went into Mac in Nottingham Bridlesmith Gate this afternoon and although there was a few minute wait initially it was well worth the wait. A lovely lady called Laura served me.

    I went into spend a gift voucher and knowing only 1 thing I definitely wanted she helped me to choose 2 other items. She really listened to my needs and insecurities and made me feel very good about myself! She tested lots of products on me and made me feel really at ease: What a sweet lovely lady she is. I will definitely be returning again soon for more advice and tips! Thank you Laura: Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free. Overview Reviews About.

    Write a review. Filter by: Lovely product The products are good and of high quality. My daughter had organised to get her… My daughter had organised to get her makeup done by Elle Gordon in the Aberdeen Store we went and Elle was very professional in what she did, she applied makeup to my daughter and it was so lovely my daughter looked natural rather than cacked on. Deception I got missed items too, only received Incompetent Despite their poor review on here, I stubbornly proceeded to purchase C8 and NW44 online.

    Missing Items Bought items online at their website. I had a reaction after going to a Mac… I had a reaction after going to a Mac counter took have my eyes fine for a wedding. Failed to deliver I placed an order before the cut off time for their guaranteed delivery before Christmas but the item has failed to arrive.

    MAC Cosmetics is currently running 20 active coupons which you can use for discounts on maccosmetics.

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    Here are today's top MAC Cosmetics discount codes:. MAC Cosmetics free shipping policy: MAC Cosmetics offers free shipping to all customers on maccosmetics.

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    Learn more at MAC Cosmetics' customer service page. MAC Cosmetics student discounts: MAC Cosmetics does offer a discount for students enrolled in school at maccosmetics. Learn more at MAC Cosmetics' student discounts program page. MAC Cosmetics offers free returns and exchanges for orders placed on maccosmetics. Learn more at MAC Cosmetics' customer service and shipping policies page.

    MAC UK - General Terms and Conditions for Online Product Sales

    MAC Cosmetics money-back guarantee: MAC Cosmetics offers a great money-back guarantee on maccosmetics. You can make any purchase and be guarantee your purchase price back if you're not satisfied on MAC Cosmetics' site or in-store. MAC Cosmetics payment methods accepted: In addition to credit cards, MAC Cosmetics also accepts the following additional payment methods on their e-commerce website: Debit cards and prepaid cards — details — find similar stores that accept debit cards PayPal — details — find similar stores that accept PayPal.

    MAC Cosmetics military discounts: Based on our last check , MAC Cosmetics does not appear to offer a military discounts for veterans and active duty service members. However, we recommend checking MAC Cosmetics' customer service page to see if they've updated their military discount policies.


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    MAC Cosmetics senior discounts: Based on our last check , MAC Cosmetics does not appear to offer a senior discounts. MAC Cosmetics birthday discount policies: MAC Cosmetics official coupons support: However, we recommend checking MAC Cosmetics' homepage to see if they've added one recently. MAC Cosmetics price matching policies: MAC Cosmetics coupon stacking policies: MAC Cosmetics competitor coupon policies: Get MAC Cosmetics.

    Rated 4. MAC Cosmetics is a major company operating the e-commerce site maccosmetics. MAC Cosmetics has good ratings among shoppers on Knoji, with 65 ratings and an average rating of 4. Details at maccosmetics. Free Shipping:. MAC Cosmetics offers free shipping on all qualifying orders.

    Get free delivery on your order from MAC Cosmetics, program exclusions apply. See details on their free shipping policy page. See all 6, stores that offer free shipping. International Shipping:. It appears that MAC Cosmetics may not offer international shipping currently.

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